Refund Policy

1.The Free Archive

A free account costs nothing and has no billing attached, so there is no fee, renewal, or cancellation to manage. If you no longer want your account, email support@akashacodex.com from the address on the account and we will close it. See the Privacy Policy for what happens to your data when you do.

2.Charges Under the Former Subscription

Before November 8, 2026 the archive was a paid monthly or annual subscription. That subscription has ended and no further charges will be made under it. Payments for periods that were already used were for access you received, so they are generally not refunded. We do refund, without argument, in these situations:

• ✦Duplicate or accidental charge. Fully refunded.
• ✦Unauthorized charge. If someone used your card without permission, tell us and we will refund it.
• ✦You could not access what you paid for. If a fault on our side kept you out of the archive and we could not resolve it, you get your money back for the affected period.
• ✦A charge you believe came after cancellation. If you were billed after you cancelled, or after the subscription ended, it is refunded in full.

Beyond those cases, we still read every request. If your situation is unusual, write to us and explain it. We would rather resolve something fairly than win a point.

3.Past Starter Kit Purchases

The Starter Initiate Kit, a one-time digital download, is no longer on sale. If you bought it, the terms you bought it under still apply:

• ✦Not downloaded yet: refundable in full if you email us within 30 days of purchase.
• ✦Delivery problem: if the download link failed, the file was corrupted, or the contents were materially not what was described, we will fix the delivery or refund you in full, download or no download.
• ✦Otherwise, a delivered digital file cannot be returned, so a downloaded kit is not refundable.

4.How Refunds Are Processed

Approved refunds are returned through Stripe to the original payment method. Stripe typically posts the funds within 5–10 business days, though your bank sets the final timing. We cannot refund to a different card or account than the one used to pay.

A refund never closes or downgrades your free account.

5.Before You File a Chargeback

Please email us first. A chargeback costs us a fee and takes weeks to resolve; an email usually takes a day or two. If we owe you a refund we will simply issue it — you do not need your bank to compel us.

6.Future Paid Products

If we offer a paid product in future, its refund terms will be shown to you before you buy, and this page will be updated to include them first.

7.Your Statutory Rights

Nothing in this policy removes rights you hold under the consumer law of your country or state. If your local law grants you a stronger right than this policy provides, that law wins.

8.Contact

Refund requests go to support@akashacodex.com. Send from the email address you paid with and include the approximate date of the charge so we can find it quickly. We aim to respond within two business days.

This policy forms part of our Terms of Service.